TERMS AND CONDITIONS

You, the customer, agree to these terms and conditions when you make any purchase of any product or service on HANANDTHECARDS.COM

You, the customer, are the person financially responsible for the purchase.

Missing parcels (not delivered on tracking) are the seller’s responsibility to log an investigation with Australia Post (this does not include parcels held at collection points for the buyer to collect).

All parcels marked delivered on the tracking become the responsibility of you, the customer, to take up a claim with Australia Post if the parcel is damaged or stolen. This include parcels held at collection points for you, the customer, to collect.

I am currently unable to dispatch to "parcel locker" locations as provided by companies such as Australia Post. In the event that your order has this type of address listed for delivery, I may reach out to request a fixed address or a PO Box as Han And The Cards is unlikely to be able to assist with matters arising from these addresses. 

Any order cancellation request prior to shipment is at the discretion of Han And the Cards and is handled on a case by case basis. If an order cancellation is accepted then I will process a refund back to the original payment method minus a 5% processing fee.

Due to the ‘in flux’ and erratic nature of the sports trading card industry change of mind returns are not available.

You, the customer, agree to honour the transaction and will not attempt to seek a refund without an approved return.

To be eligible for a return, the item must be unused and in the same condition that it was sold. It must also be in the original shipped packaging. To complete your return, you must provide a receipt or proof of purchase. Return requests along with supporting documentation / photos must be lodged with 24 hours of tracking showing the item as delivered. Returns must be shipped at your, the customers expense, including necessary insurances, within 2 business days of return request approval. Shipping and insurances costs are non-refundable. You, the customer, should consider using a tracked shipping service or purchasing shipping insurance. Han And The Cards does not guarantee that I will receive your returned item.

Once your return is received and inspected, I will notify you of the approval or rejection of your refund. If it is approved, then the refund will be processed, and a credit will automatically be applied to the original method of payment.

I reserve the right to cancel and refund an order before shipping, in the event of an obvious typographical or pricing error on the website.

I reserve the right to limit purchase quantities per person, per household, or per order (to stop scalper bots), and the right to refuse or cancel any order at our sole discretion prior to dispatch.

Fraudulent behavior or unauthorized chargebacks will result in immediate account termination and potential legal recovery action.

You, the customer, has read the Privacy Policy and in visiting the website HANANDTHECARDS.COM or making a purchase from HANANDTHECARDS.COM agree to the terms of the Privacy Policy.